Level of Service
We commit to delivering meaningful, measurable value to our customers, which is an integral part of our culture. We strive to deliver on-time value on a daily basis through a proactive, proprietary methodology of operations. The BST Management group of companies commit to a sharp-edged focus on not only the execution of service and the reduction of costs, but also to the ongoing measurement and communication of results that are meaningful to our customers.
We commit that all members of our customer service team are focused on ensuring that each of our customers’ needs are met and in the most effective way possible.
We commit to provide the highest level of quality on all aspect of our services. The development and presentation of Key Performance Indicators is critical to the continuous improvement of the business and our value within the Supply Chain.